Lloyds, Halifax and Bank of Scotland: How to deal with online banking glitch affecting access to your account

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Lloyds Banking group’s online customers have expressed frustration after a second day of problems with online and app banking.

An outage on Wednesday morning prevented customers from logging into their accounts. At one point the group, which includes Lloyds Bank, the Halifax and Bank of Scotland, assured customers that the glitch had been resolved.

However, complaints from customers continued on Twitter on Thursday.

A spokesperson for Lloyds confirmed the banks were still experiencing “intermittent issues” and were investigating what caused the glitch.

He said: “We are working hard to restore a full service for our customers and apologise for any inconvenience caused.”

The group said it is looking to resolve the issue “as soon as possible” prompting one Twitter user to reply “yes, you have been saying that but nothing seems to be happening.”

Another user said: “Still can’t access internet banking, how much longer? It’s been down all day.”

The banking group has not revealed what has caused the problems or how many customers were affected.

Lloyds Banking Group serves 22 million current accounts customers, making it one of the largest retail bank in the UK.

So what can you do when Lloyds online banking won't let you log on?

Customers affected by the issue can call Lloyd’s online banking customers services on 03453 000 000.

Halifax customers can call 03457203040

Bank of Scotland customers can call 03457213141

A spokesperson for the banking group stressed that the vast majority of customers can access its internet banking sites normally.

Lloyds is expecting the problem to be resolved quickly, so it is worth trying logging again in a few hours

If you can't log on as normal online, try Lloyds' online banking app.

The issue might be specific to your computer or your browser.